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And check to make sure you typed the correct password. Make sure you typed the user ID assigned to you by your organization. We don't recognize this user ID or password. If you can't sign in to the portal, use one of the solutions in the following table, as appropriate for your situation. For more information about how to troubleshoot sign-in issues that use non-browser–based apps, see How to troubleshoot non-browser apps that can't sign in to Office 365, Azure, or Intune.If you use a mail app such as Outlook, and if you're a federated user, see Federated users can't connect to an Exchange Online mailbox.For more information about multi-factor authentication, see Manage your settings for two-step verification. If you're enabled for multi-factor authentication, make sure that you have set up app passwords.

The password you tried to sign in with is temporary and expired.You tried to sign in with the wrong user name and password.You're locked out from your user account.The following conditions might cause this issue: Azure Active Directory Module for Windows PowerShell.Office apps on mobile devices, such as Office Mobile, Teams, and Microsoft OneDrive for Business (formerly Microsoft SkyDrive Pro).Office apps, such as Outlook, Word, Excel, and PowerPoint.Or, you might be trying to sign in by using a non-browser–based app, such as one of the following: You might be trying to sign in by using a portal such as. You can't sign in to Microsoft Office 365, Microsoft Azure, or Microsoft Intune. To reset your password, see Reset my Office 365 tenant admin password.For more information about two-factor authorization, see Sign in to your work or school account using your two-factor verification method.For more information, see How it works: Azure Multi-Factor Authentication. If you use Azure Multi-Factor Authentication, contact your administrator for help.Don't use this article if you use a Microsoft account to sign in.